euwin Privacy Policy

1 Introduction and Scope of Policy

This Privacy Policy is published by euwin ("we", "platform", "euwin") and applies to all users who register, browse or use any services offered through the euwin website. This policy describes our practices for collecting, processing, storing and protecting your personal information.

euwin operates under international licensing and is committed to complying with strict data protection standards. We recognise that privacy is not merely a legal obligation — it is the trust you place in us, and we uphold that trust with full responsibility.

This policy applies to all channels through which you interact with euwin, including account registration, use of gaming services, financial transactions, communication with the support team and use of mobile applications where available.

2 Personal Information We Collect

euwin collects your personal information when you register an account, make transactions or contact our support team. The types of information we collect include:

• Identity information: full name, date of birth, identity card number (MyKad), nationality and full address.
• Contact information: email address, mobile phone number and mailing address.
• Financial information: e-wallet details (Touch 'n Go eWallet, ShopeePay), DuitNow information, bank account number for FPX and crypto wallet details (USDT, BTC, ETH) used for deposits and withdrawals.
• Usage information: game history, transaction records, login activity, IP address, device type and browser data.
• Communication information: recordings or transcripts of live chat sessions and email correspondence with our support team.

This information collection process is required to fulfil identity verification requirements, comply with anti-money laundering (AML) regulations and ensure the security of your account.

3 Purpose of Using Personal Information

The personal information you provide to euwin is used solely for legitimate and clearly stated purposes. We use your information to:

• Process account registration and verify your identity in accordance with international licensing requirements.
• Process deposit and withdrawal transactions securely and accurately.
• Provide responsive and effective customer support services.
• Send important notifications regarding your account, transactions and policy updates.
• Comply with legal obligations including fraud prevention and anti-money laundering requirements.
• Conduct internal analysis to improve platform quality and user experience.
• Detect and prevent fraudulent activity, account misuse or security threats.

We do not use your personal information for any other purpose without obtaining your consent first. Any additional use will be clearly communicated to you.

4 Sharing Information with Third Parties

euwin practises a strict information protection policy. We do not sell, rent or disclose your personal information to third parties for commercial purposes. However, in certain situations, we may need to share your information with the following parties:

• Payment service providers: e-wallet providers, banks and crypto platforms that process your transactions solely for the purpose of completing those transactions.
• Gaming software partners: game providers that require minimum verification to allow the gaming platform to function correctly.
• Regulatory authorities: where required by law, court order or licensing requirements that bind us.
• Fraud prevention services: third-party systems that help us detect and prevent illegal activity on the platform.

All third parties working with euwin are bound by strict confidentiality agreements and are not permitted to use your information beyond the agreed scope.

5 Data Security and Storage

euwin invests in high-technology security infrastructure to ensure your personal information is protected at all times. The security measures we implement include:

• SSL/TLS encryption for all data transfers between your device and our servers.
• Role-based access controls ensuring only authorised staff can view sensitive information.
• 24-hour system monitoring to detect any unauthorised access attempts.
• Regular security audits by internal teams and accredited independent third parties.
• Two-factor authentication (2FA) is available to protect user accounts.

Your personal information is stored on protected servers located in data centre facilities that meet international security standards. Data retention periods depend on legal and operational requirements — we do not store information longer than necessary.

6 Your Rights as a User

As a euwin user, you have certain rights regarding your personal information. These rights include:

• Right of Access: you may request a copy of the personal information we hold about your account.
• Right of Rectification: if any of your information is inaccurate or out of date, you have the right to request a correction.
• Right of Erasure: in certain circumstances and subject to licensing and legal requirements, you may request deletion of your data.
• Right to Object: you may object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction: you may request that we limit the processing of your information in permitted situations.

To exercise any of the rights above, contact the euwin support team via live chat or email at [email protected]. Requests will be processed within a reasonable timeframe based on the circumstances of each case.

7 Cookies and Tracking Technologies

euwin uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions properly. The cookies we use fall into several categories:

• Essential cookies: required for basic website operations including login and session security.
• Performance cookies: help us understand how users interact with the platform so we can make meaningful improvements.
• Functional cookies: store your preferences such as language settings and display options for a smoother repeat experience.

You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may affect certain functions on the euwin platform.

8 Changes to This Privacy Policy

euwin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via an in-platform notification or email to your registered address.

The date of the most recent update will always be shown at the top of this document. Continued use of the euwin platform after changes take effect will be considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

9 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, we welcome you to get in touch with us.

The euwin support team can be reached through the following channels:

• Live Chat: available 24 hours a day, 7 days a week directly from the euwin platform in Malay and English.
• Email: [email protected] — we aim to respond to all privacy-related enquiries within a reasonable timeframe.

We are committed to taking every enquiry seriously and providing clear, accurate responses.