euwin Terms and Conditions

This document constitutes the official terms and conditions governing the use of the euwin platform, including the website, mobile application and all related services. By accessing, registering or using any part of the euwin platform, you hereby acknowledge that you have read, understood and agree to be bound by all provisions in this document.

If you do not agree with any part of these terms, you must stop using the platform immediately. Continued use after any amendments are published will be considered unconditional acceptance of the latest version of the terms.

These Terms and Conditions should be read together with the euwin Privacy Policy and Responsible Gambling Policy, which form part of the overall agreement between you and euwin.

To register and use euwin services, you must meet all of the following eligibility requirements:

• Be at least 21 years old on the date of registration.
• Reside in or access the platform from an area where online betting activities are legally permitted.
• Have full legal capacity to enter into a binding agreement.
• Not be declared bankrupt or in the process of dissolution in any court of any jurisdiction.
• Not have previously been banned or had an account suspended by euwin for policy violations.

euwin reserves the right to request proof of identity and age at any time. Players who are unable to verify their eligibility when requested may face temporary suspension or permanent account termination.

Each user is only permitted to hold one (1) active account on the euwin platform. Holding multiple accounts is strictly prohibited and constitutes grounds for termination of all related accounts as well as forfeiture of balances and bonuses.

During registration, you are responsible for:

• Providing true, accurate and current personal information including your full name as stated on your identity card (MyKad) or passport.
• Updating your account information if any changes occur to your personal details.
• Keeping your password confidential and not sharing it with any party.
• Notifying euwin immediately if you suspect any unauthorised access to your account.

euwin will use the details you provide for identity verification, payment processing and account-related communications. Please refer to our Privacy Policy for more information on how personal data is handled.

euwin accepts deposits via approved payment methods namely Touch 'n Go eWallet, DuitNow, FPX Online Banking, ShopeePay and cryptocurrency (USDT, BTC, ETH). The minimum deposit amount for all payment methods is RM30.

Important provisions relating to deposits:

• Deposits must be made through a payment method registered in the user's name only. Third-party deposits are not permitted.
• Deposited funds may only be used for betting purposes within the euwin platform and cannot be transferred directly to other users.
• euwin is not responsible for delays caused by external payment processors.
• If a deposit is not credited within a reasonable time, please contact our 24/7 support team with proof of transaction.

euwin reserves the right to decline or return any deposit suspected of being connected to illegal activity, fraud or money laundering.

The minimum withdrawal amount is RM50 for all payment methods. The standard processing time for approved withdrawals is between 10 and 45 minutes.

Withdrawal conditions that must be followed:

• Withdrawals may only be made to an account or e-wallet registered in the same name as the euwin account.
• Identity verification may be required before the first withdrawal or for withdrawals that exceed a certain limit.
• Any wagering requirements linked to an active bonus must be completed before the withdrawal is processed.
• euwin reserves the right to carry out additional security checks which may extend processing time.
• Suspicious withdrawal requests may be held pending further investigation to ensure compliance with anti-money laundering policies.

euwin offers various bonuses and promotions from time to time. The 100% welcome bonus on the first deposit up to a maximum of RM888 is subject to a wagering requirement of 15 times the bonus amount before bonus winnings can be withdrawn.

Wagering requirement calculation examples:

• Deposit RM100 → bonus RM100 → balance RM200 → wagering requirement RM100 × 15 = RM1,500
• Deposit RM1,800 → bonus RM888 → balance RM2,688 → wagering requirement RM888 × 15 = RM13,320

General terms applicable to all bonuses:

• Each user is only eligible to claim each type of bonus once unless stated otherwise.
• Bonuses cannot be transferred between accounts or converted directly to cash.
• euwin reserves the right to amend, suspend or terminate any promotion without prior notice.
• Any attempt to abuse the bonus system including opening multiple accounts to claim bonuses will result in account termination and forfeiture of all related bonuses and winnings.

euwin users are required to behave in a responsible and lawful manner at all times. The following are strictly prohibited on the euwin platform:

• Using automated software, bots, scripts or any tools that manipulate games or the platform system.
• Cooperating with other players to cheat or manipulate game outcomes (collusion).
• Using the platform for money laundering or financing illegal activities.
• Providing false documents or identification information to euwin.
• Exploiting any technical bugs in the game system — users who discover a bug are required to report it to customer support.
• Impersonating another user or euwin staff.

euwin uses advanced monitoring technology to detect suspicious activity. Violations of these terms may result in account suspension or termination, forfeiture of balances, and appropriate legal action.

euwin reserves the right to suspend or close a user's account under the following circumstances:

• Confirmation that the user does not meet the age or regional eligibility requirements.
• The user owns or attempts to create more than one account.
• Failure to verify identity when requested within the specified time frame.
• Violation of any provision in these Terms and Conditions.
• Activity suspected to be related to fraud, money laundering or bonus abuse.

Users may also request voluntary account closure at any time by contacting our customer support team. Any valid remaining balance in the account will be processed for withdrawal according to standard procedures, subject to the completion of any applicable wagering requirements.

euwin places great importance on the well-being of our users. This platform is designed for entertainment and not as a source of income. We encourage all users to set time and money limits that are appropriate to their financial means.

Self-control tools available to euwin users:

• Deposit limit — set a daily, weekly or monthly limit on your deposit amount.
• Loss limit — limit the amount you can lose within a set period.
• Self-exclusion break — temporarily suspend access to your account.
• Self-exclusion — permanently close your account for those who need more serious assistance.

If you or someone you know has a problem with gambling, please contact our support team 24 hours a day, 7 days a week via live chat or email. Users must be 21 years of age or older to use this platform.

euwin provides its services on an "as is" basis and makes no warranties regarding the accuracy, completeness or availability of the platform at any time.

euwin is not responsible for:

• Losses caused by technical disruptions, server failures or internet connection issues beyond euwin's control.
• Indirect, consequential or special losses arising from use of the platform.
• Acts or omissions of third-party service providers such as payment gateways.
• Loss of funds resulting from a user's failure to keep their account login information secure.

In any circumstances, euwin's maximum liability to a user shall not exceed the net deposit amount made by that user in the 30 days preceding the claim.

euwin reserves the right to amend, update or replace any part of these Terms and Conditions at any time at our absolute discretion. Any amendment will take effect as soon as it is published on the official euwin website.

Users will be notified of material amendments via in-platform notifications or by email to their registered address. Continued use of the platform after the effective date of any amendment will be considered acceptance of the latest version of the Terms and Conditions.

It is the user's responsibility to review this page periodically to ensure they remain aware of the latest terms applicable to their use.

euwin operates under an international licence issued by a recognised licensing authority. The platform complies with the relevant licensing requirements, including anti-money laundering measures and user protection.

Any dispute arising in connection with these Terms and Conditions or the use of the euwin platform shall first be resolved through good-faith negotiation. If a dispute cannot be resolved directly, it will be referred to arbitration in accordance with the rules of the relevant licensing jurisdiction.

These Terms and Conditions are interpreted and enforced in accordance with the laws of euwin's international licensing jurisdiction. You hereby waive any objection based on inconvenient jurisdiction or forum.